jitabe Privacy Policy

1. Introduction

1.1 jitabe ("we", "us", "our") is committed to safeguarding the privacy and personal data of all individuals who use the jitabe platform at jitabe.bet ("the Platform"). This Privacy Policy explains what personal data we collect, the legal basis on which we process it, how we use and share it, how long we keep it, and the rights available to you as a data subject.

1.2 By creating an account on jitabe or by continuing to use the Platform after this policy has been updated, you acknowledge that you have read and understood its contents. If you do not agree to this policy, you must not use the Platform.

1.3 This policy should be read alongside the jitabe Terms & Conditions and the Responsible Gaming policy, both of which form part of your agreement with jitabe.

2. Data We Collect

2.1 Registration data. When you create a jitabe account, we collect your full name, date of birth, email address, mobile phone number, and preferred payment method details. This information is required to open and maintain your account.

2.2 Identity verification documents. To comply with anti-money laundering (AML) obligations and to verify your age, we may request a copy of a government-issued identity document (National Identity Card, passport, or driving licence) and proof of address (utility bill, bank statement, or similar). These documents are processed securely and are not shared except as described in Section 5.

2.3 Financial data. We record details of all deposits and withdrawals made through your jitabe account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store full card numbers; card data is tokenised by our payment partners.

2.4 Gameplay and betting history. We maintain records of all bets placed, games played, bonus credits claimed, and wagering activity conducted through your account. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Device and technical data. When you access the Platform, our servers automatically log your IP address, device type, operating system, browser type, referring URL, pages visited, time spent on each page, and session duration. This data helps us detect fraud, diagnose technical issues, and improve the Platform experience.

2.6 Communications data. If you contact our support team at [email protected] or interact with us through any other channel, we retain records of that correspondence including the content of messages and any attachments.

2.7 Marketing preferences. If you opt in to receive promotional communications from jitabe, we store your contact details and marketing preferences for that purpose. You may withdraw consent at any time by contacting us.

2.8 Cookies and similar technologies. jitabe uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymous analytics about Platform usage. Please refer to Section 10 for full details of our cookie practices.

3. Legal Basis for Processing

3.1 We process your personal data under the following legal bases:

• Contract performance: processing necessary to provide the jitabe service, manage your account, and process transactions.
• Legal obligation: processing required to comply with applicable AML, KYC, age verification, and financial record-keeping obligations.
• Legitimate interests: processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where our interests are not overridden by your rights.
• Consent: processing for direct marketing communications, which requires your explicit opt-in and may be withdrawn at any time.

4. How We Use Your Data

4.1 jitabe uses your personal data for the following specific purposes:

• Creating and managing your player account.
• Processing deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and banking partners.
• Verifying your identity and age in compliance with our KYC obligations.
• Detecting, investigating, and preventing fraudulent transactions, collusion, and bonus abuse.
• Monitoring betting patterns to identify and respond to potential problem gambling behaviour in accordance with our responsible gaming commitments.
• Resolving disputes and responding to account enquiries submitted to [email protected].
• Sending you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• Sending you promotional communications about jitabe bonuses, tournaments, and new games — only where you have opted in.
• Analysing aggregated, anonymised usage data to improve the Platform, fix bugs, and optimise the player experience.
• Complying with requests from law enforcement or regulatory authorities where legally required.

5. Sharing Your Data

5.1 jitabe does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:

5.2 Payment service providers. To process deposits and withdrawals, we share relevant transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers act as independent data controllers in respect of their own services and are subject to their own privacy policies.

5.3 Game content providers. Some games available on jitabe are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and gameplay tokens necessary for game operation. They do not receive your full personal profile.

5.4 Technology and infrastructure providers. We use trusted third-party cloud infrastructure, fraud detection, and analytics providers to operate the Platform. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond providing the contracted service to jitabe.

5.5 Legal and regulatory disclosure. We may disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, a valid legal order, or to protect the rights, property, or safety of jitabe, its players, or the public.

5.6 Business transfers. In the event that jitabe undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the applicable privacy arrangements.

6. Data Retention

6.1 We retain your personal data only for as long as is necessary for the purposes described in this policy, subject to any longer retention periods required by applicable law. Our standard retention periods are as follows:

• Account registration data: for the lifetime of the account, plus five years after closure.
• Identity verification documents: five years after account closure, in accordance with AML regulations.
• Payment transaction records: seven years, in accordance with financial record-keeping obligations.
• Betting and game history: five years from the date of the activity.
• Device and log data: thirteen months from collection.
• Support correspondence: three years from the date of the last interaction.
• Marketing preference data: until you withdraw consent or close your account, whichever is earlier.

6.2 When data is no longer required, it is securely deleted or anonymised in a manner that prevents recovery.

7. Your Rights

7.1 As a data subject, you have the following rights in relation to your personal data held by jitabe:

• Right of access: you may request a copy of all personal data jitabe holds about you.
• Right to rectification: you may request that we correct inaccurate or incomplete personal data.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal obligations.
• Right to restriction: you may request that we restrict processing of your data in certain circumstances, such as while a dispute about its accuracy is resolved.
• Right to object: you may object to processing based on legitimate interests, including profiling for responsible gaming purposes, although we may have compelling grounds to continue processing in such cases.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

7.2 To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request. We may need to verify your identity before processing the request.

8. Data Security

8.1 jitabe implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data at rest, including identity documents and payment records.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need may access personal data.
• Regular security assessments, vulnerability scanning, and penetration testing of Platform infrastructure.
• Staff training on data protection responsibilities and secure data handling procedures.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jitabe will notify affected individuals without undue delay and take immediate steps to contain and remediate the breach.

8.3 You play an important role in keeping your account secure. Never share your password or OTP with anyone — including jitabe support staff, who will never ask for your password.

9. International Data Transfers

9.1 The jitabe Platform operates with infrastructure and service providers located in multiple countries. Your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, jitabe ensures that appropriate safeguards are in place — such as data processing agreements incorporating standard contractual clauses — to protect your data to a standard equivalent to this policy.

10. Cookies

10.1 jitabe uses the following categories of cookies on the Platform:

• Strictly necessary cookies: required for the Platform to function, including session management and security tokens. These cannot be disabled.
• Performance cookies: collect anonymous data about how players use the Platform (e.g., pages visited, time on page) to help us improve the experience. No personally identifiable information is collected.
• Functional cookies: remember your preferences such as language settings and display options to provide a more personalised experience.
• Targeting and analytics cookies: used only where you have given explicit consent, to understand player behaviour and measure the effectiveness of promotional campaigns.

10.2 You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

11. Children and Minors

11.1 jitabe services are strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has registered an account, the account will be closed immediately, all funds will be refunded to the original payment method (less any bonuses claimed), and all personal data collected will be deleted.

11.2 If you believe a minor has created a jitabe account, please notify us immediately at [email protected].

12. Links to Third-Party Services

12.1 The jitabe Platform may contain references to third-party payment providers and game studios. These third parties operate independently and are governed by their own privacy policies. jitabe is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policy of any third-party service before providing them with your personal data.

13. Changes to This Policy

13.1 jitabe reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify active players by posting a notice on the Platform. The "Last updated" date at the top of this page will always reflect the most recent revision.

13.2 Your continued use of the Platform after the effective date of any revised policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must close your account and stop using the Platform.

14. Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way jitabe handles your personal data, please contact our support team:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response time: within 24 hours for general enquiries; within 30 days for formal data rights requests.

14.2 We are committed to resolving all privacy-related concerns promptly and transparently.