Responsible Gaming at jitabe
jitabe is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming tools help you stay in control at every step.
💚 Our Commitment to You
Gambling should always be a form of entertainment — not a source of stress, financial hardship, or harm. At jitabe, we take our duty of care to every player seriously. We have built a full suite of responsible gaming tools directly into our platform so that you can set boundaries, take breaks, and reach out for help whenever you need it.
Whether you are a cricket betting enthusiast following the BPL and T20 World Cup, a slots player enjoying Pragmatic Play titles, or a live casino fan at our baccarat tables, the same commitment to player welfare applies. Every account on jitabe is protected by the same responsible gaming framework, regardless of the games you play or the amounts you deposit.
The measures described on this page are available to all players at no charge. You do not need to justify your reason for using them. Our support team at [email protected] is available 24/7 and responds within one hour to any responsible gaming request.
🔧 Your Responsible Gaming Tools
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your jitabe account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when lowered and require a 7-day cooling-off period when raised — giving you time to reconsider before increasing your spend.
Available on request — contact [email protected]Session Time Limits
Set a maximum session length so that jitabe automatically logs you out after a defined period of continuous play. A notification appears five minutes before your session ends so you can wrap up naturally. This tool is especially useful for players who lose track of time during live matches or extended slot sessions.
Available on request — contact [email protected]Time-Out (Short Break)
If you feel you need a short break from gambling, activate a time-out period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, your account remains open for withdrawal purposes but is blocked from any deposits or gameplay. Time-outs are applied instantly and cannot be reversed before the chosen period ends.
Activated within 1 hour of requestSelf-Exclusion
Self-exclusion is a more serious, longer-term measure for players who feel they need a significant break from gambling. You can request self-exclusion for a minimum period of 6 months, up to a permanent closure. During self-exclusion, your account is fully blocked — no deposits, no gameplay, no promotional emails. Reinstatement after the minimum period requires a formal review. We strongly encourage players who are concerned about their gambling to choose this option.
Permanent option available — irreversible for minimum periodLoss Limits
In addition to deposit limits, you can set a maximum loss threshold per day, week, or month. Once your net losses reach the threshold within a period, further betting is paused until the period resets. This tool works alongside deposit limits to give you full financial control over your jitabe activity.
Available on request — contact [email protected]Opt Out of Promotions
If you find that bonus offers and promotional emails encourage you to deposit or play more than intended, you can opt out of all marketing communications at any time. Simply contact our support team or update your notification preferences in your account settings. Opting out of promotions does not affect your ability to continue playing on jitabe.
Applied within 24 hours of request⚙️ Platform Safeguards
⚠️ Warning Signs of Problem Gambling
Recognising the early signs of problem gambling is an important step toward getting help. If you identify with any of the points below, we encourage you to use our responsible gaming tools or contact our support team immediately.
- 🔴 You spend more money on gambling than you originally planned, or more than you can comfortably afford to lose.
- 🔴 You find yourself thinking about gambling frequently throughout the day, including during work, study, or family time.
- 🔴 You borrow money, use savings, or sell belongings in order to fund your gambling activity.
- 🔴 You chase losses — continuing to bet in an attempt to win back money you have already lost.
- 🔴 You feel anxious, irritable, or restless when you are not gambling, or when you try to cut down.
- 🔴 You hide your gambling activity from family members, friends, or your employer.
- 🔴 Gambling is affecting your relationships, your job, your studies, or your mental and physical health.
- 🔴 You have made repeated unsuccessful attempts to cut down or stop gambling on your own.
If any of the above signs apply to you, please do not wait. Contact jitabe support at [email protected] to request a time-out or self-exclusion immediately. You can also ask a trusted family member to help you take this step.
📋 How to Request Responsible Gaming Support
Activating any of our responsible gaming tools is straightforward. Follow these steps to get the protection you need quickly.
-
1Email Our Support Team
Send an email to [email protected] with the subject line "Responsible Gaming Request". State your registered username or mobile number and the tool you wish to activate (deposit limit, time-out, self-exclusion, etc.).
-
2Identity Confirmation
Our team will verify your identity using the details on your account. This step protects you and ensures no one else can activate restrictions on your account without your knowledge.
-
3Tool Activated
Once your identity is confirmed, your chosen measure is applied — in most cases within one hour. You will receive an email confirmation once the restriction is active on your account.
-
4Follow-Up Support
Our responsible gaming team will check in with you after your time-out or exclusion period to ensure you are well supported. We never pressure players to return to gambling before they feel ready.
-
5Reactivation Review (for Self-Exclusion)
If you applied for self-exclusion and wish to reactivate your account after the minimum period, a formal review is required. Our team will assess your situation and may suggest additional support resources before reinstatement is approved.
📞 Need Help? Contact Us
If gambling is causing you distress, financial difficulty, or relationship problems, please reach out. Our responsible gaming team is available every day of the year, including Eid, Pohela Boishakh, and public holidays. You will never be judged for asking for help.
jitabe Responsible Gaming Support
Available 24 hours a day, 7 days a week. We respond to all responsible gaming emails within one hour. When emailing, please include your registered username or mobile number and a brief description of your concern so we can assist you as quickly as possible.
[email protected]All responsible gaming requests and correspondence are treated with complete confidentiality. Your request is handled only by trained responsible gaming staff and is never shared with other departments or third parties without your consent.
Play Responsibly with jitabe
Our tools are here to keep your experience safe and enjoyable. When you are ready to play, explore our games — always within your limits.